Thank you for shopping with Village Zone. We are committed to providing you with high-quality homemade products and ensuring a smooth shipping and delivery experience. This Shipping and Delivery Policy outlines our procedures for shipping, delivery, and related information.

Effective Date: 10/5/2024

1. Shipping Information:

• 1.1 Shipping Locations: We currently offer shipping throughout India. Please note that certain products may have shipping restrictions based on your location.
• 1.2 Shipping Methods: We use reputable shipping carriers to deliver your orders, including India Post. Shipping methods available may vary depending on your location and the products you purchase.
• 1.3 Shipping Costs: Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You will be able to view the shipping costs before completing your purchase.

2. Order Processing Time:

• 2.1 Processing Time: Orders are typically processed and prepared for shipment within 5 business days after payment confirmation. Please note that processing times may vary depending on product availability and order volume.
• 2.2 Order Confirmation: Once your order has been processed, you will receive a confirmation message with your order details and tracking information, if available.

3. Delivery Timeframes:

• 3.1 Estimated Delivery: Estimated delivery times vary depending on your location and the selected shipping method. Standard delivery typically takes 10 business days, while expedited shipping may be available for faster delivery.
• 3.2 Delivery Delays: While we make every effort to ensure timely delivery of your orders, please note that delivery times may be affected by factors beyond our control.

4. Tracking Information:

• 4.1 Tracking Updates: If tracking information is available for your order, you will receive updates on the status of your shipment via email or SMS. You can also track your order directly on our platform using the provided tracking number.

5. Delivery Requirements:

• 5.1 Recipient Availability: It is your responsibility to ensure that someone is available to receive the delivery at the specified shipping address.
• 5.2 Delivery Inspection: Upon receiving your order, please inspect the packaging and contents for any damage or discrepancies.

6. Contact Us:

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at info@rastelx.com. Our customer support team is available to assist you with any inquiries or issues you may have.

By using our e-commerce platform and making purchases, you acknowledge that you have read, understood, and agreed to the terms of this Shipping and Delivery Policy.